Citizens One
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Citizens One Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Citizens One has 1.4 star rating based on 69 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Loan until we had problems, Some of their customer service reps are very kind, Customer service.
Cons: Customer service and refund process, Customer service, No ability to escalate to management.Recent recommendations regarding this business are as follows: "Run! Never get a loan with Citizens One!", "Stay away from Vivint and this bank!", "How about a telephone # with a person? Rocket science uh?", "One should try calling first before using help on on line! With anything and any company.", "Stop with all the automated and give an option to speak with someone, then provide correct information".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Citizens One has 1.4 star rating based on 69 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Loan until we had problems, Some of their customer service reps are very kind, Customer service.
Cons: Customer service and refund process, Customer service, No ability to escalate to management.Recent recommendations regarding this business are as follows: "Run! Never get a loan with Citizens One!", "Stay away from Vivint and this bank!", "How about a telephone # with a person? Rocket science uh?", "One should try calling first before using help on on line! With anything and any company.", "Stop with all the automated and give an option to speak with someone, then provide correct information".
Most users ask Citizens One for the refund as a solution to their issues.
Media from reviews
Top Citizens One Reviews
"You asked for an update"
to update status of complaint: I have talked to customer service at Citizens One and we have resolved the issue.
"Trying to find out my loan information"
I'd like to find out my loan balance and pay it off. I can't get anywhere with this bank. It's for Vivint security equipment and I'm trying to dump this...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
UNABLE TO CONTACT CITIZENS ONE
Preferred solution: Info about current loan
User's recommendation: Run! Never get a loan with Citizens One!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlantic, North Carolina
Resolved: Trying to find out my loan information
Company fixed the issue and I have been provided with apology. I never heard back from them so i gave up.
- Lack of response to customer request
Preferred solution: The balance owed on my equipment from Vivint home security. I want out?
User's recommendation: Stay away from Vivint and this bank!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
This bank charge me late fee for their mistake
Preferred solution: Charged for their mistake
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Auto loan
Preferred solution: I need you guys to sign the title of the car we paid off so that I can register it in VA. 2 hours on phone waiting. Is this how you value your customers!?!??
User's recommendation: How about a telephone # with a person? Rocket science uh?
Poor ways to communicate
Preferred solution: A live person and my problem resoled
Trouble changing user name and pass word!
- Friendly
- Helpful
- And really helpful to what ever needs you may
- Having problems with their website
Preferred solution: Help creating a new user name and a new password! Or make it slumpedr to do
User's recommendation: One should try calling first before using help on on line! With anything and any company.
Baltimore, Maryland
Make payment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need to get liens lifted
Preferred solution: Car liens released
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund
Preferred solution: Full refund
Philadelphia, Pennsylvania
Title search
Preferred solution: Title and key
Tampa, Florida
No resolution, bounced me back to vivint who bounced me back to citizen one. End of the day, I’m still paying for equipment I don’t have and a service I can’t use.
Hoboken, New Jersey
Car loan
Preferred solution: This is another example of my problem. I stated it already and you asking for another paragraph
User's recommendation: Stop with all the automated and give an option to speak with someone, then provide correct information
Warwick, Rhode Island
Title
Preferred solution: The title and key.
Atlanta, Georgia
Confirm payment
Preferred solution: Full refund
Fort Myers, Florida
Payment of automobile
Omaha, Nebraska
Got a new Credit card. So I can make a payment
About
, , ,
Citizens One is a division for Citizens Bank, N.A. which specializes in national lending. The owner is Citizens Financial Group, Inc. Its headquarters is based in Providence, Rhode Island, USA. The division cooperates with individuals, non-profit organizations, and institutions. The company offers the following solutions: Citizens One Home Loans, Citizens One Personal Loans, Citizens One Student Loans, Citizens One Card Services, and Citizens One Auto Finance. It is possible to use Citizens One services to manage bank accounts online including bill paying, recent transaction viewing, and monthly statements downloading. Customers can also pay loans without extra charge. All bank services are safe and secure.
Citizens One is ranked 271 out of 1016 in Loans and Mortgages category
USA
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